FlySafair Customer Service Agent

FlySafair Customer Service Agent

FlySafair Customer Service Agent Join FlySafair, a leading airline operating at OR Tambo International Airport, as we seek a dedicated individual to fill the role of Customer Service Agent. Reporting to the Manager: Base Airport, you will play a pivotal role in delivering exceptional service to our valued passengers.

Apply For: SAPU Learnership Program 2024

Key Responsibilities: FlySafair Customer Service Agent

• Provide assistance to passengers with ticket sales, bookings, and flight changes, ensuring thorough explanation of rules, terms, regulations, and procedures.
• Handle customer inquiries and assist during flight disruptions or cancellations with professionalism and efficiency.
• Safeguard confidential information in accordance with company policies.
• Address and resolve complaints promptly and professionally.
• Escalate complex issues to the Supervisor on duty for resolution.
• Maintain a consistently high standard of professional customer service.

Requirements: FlySafair Customer Service Agent

• Grade 12 qualification.
• Prior airport experience and familiarity with ticket sales within the aviation industry.
• Availability to work flexible hours, including weekends, public holidays, and shifts.
• Proficiency in computer usage and Microsoft Office applications (Word, Excel, Outlook).
• Demonstrated ability to deliver outstanding customer service.
• Excellent verbal and written communication skills in English, including proper phone etiquette.
• Strong conflict resolution skills.

Personal Attributes: 

• Punctual and reliable with impeccable timekeeping.
• Possess a high degree of patience and assertiveness.
• Trustworthy and professional demeanor, especially when handling confidential information.
• Ability to thrive under pressure and manage time effectively.
• Customer-focused and service-oriented mindset.

Also Apply For: Capitec Bank Learnership 2024

Application Guidelines: FlySafair Customer Service Agent

• Only applications submitted through the official channels will be considered.
• Applicants not contacted within two (2) weeks of the closing date should consider their application unsuccessful.
• FlySafair reserves the right to make decisions based on operational requirements.

Reference Number: JHB000882

Preference will be given to candidates from under-represented designated groups.

For further inquiries, please contact: Nomsa Qobose