Nedbank Client Service Consultant
Nedbank Client Service Consultant
Nedbank Client Service Consultant Join our elite team at Nedbank and embark on a mission to redefine excellence in client service!
Role Overview: As a pivotal member of our team, you’ll spearhead the delivery of professional and efficient call services, elevating the client experience for both Short Term and Long-Term insurance clients. Your primary objective? To foster enduring relationships while ensuring optimal satisfaction at every touchpoint.
Apply For: FNB Bank Jobs Career 2024
Responsibilities: Nedbank Client Service Consultant
- Adhere meticulously to daily schedules, driving towards target achievement with unwavering focus and dedication.
- Employ auto-generated queries to assess risk profiles effectively.
- Address and resolve client queries pertaining to a wide array of insurance products through various channels, including inbound and outbound calls.
- Proactively escalate unresolved issues to management or relevant stakeholders for swift resolution.
- Initiate and oversee claim registrations, ensuring seamless follow-ups and timely communication of outcomes.
- Facilitate policy endorsements, cancellations, and educate clients on self-service channels for enhanced convenience.
- Exceed service level agreements by promptly answering 80% of calls within 60 seconds, while also driving lead generation to bolster revenue streams.
- Champion Nedbank’s core values of honesty, integrity, and accountability in all interactions, both internal and external.
- Actively contribute to a culture of transformation and corporate social responsibility initiatives, aligning with key business strategies.
- Identify opportunities for process enhancement and actively support the implementation of new policies and systems.
- Stay abreast of industry changes and legislative updates, ensuring compliance and informed decision-making.
- Embrace the Nedbank vision and values, embodying them in every interaction with team members and stakeholders.
- Pursue continuous personal development, seeking out training opportunities and certifications to enhance expertise and effectiveness.
Essential Qualifications and Experience: Nedbank Client Service Consultant
- Matric / Grade 12 / National Senior Certificate
- RE 5 Certificate
- 120 FAIS Credits
- Minimum of 3 years’ experience in motor insurance, Personal Lines, and call center operations
- Proficiency in administrative procedures, regulatory knowledge, and relevant software systems
- Demonstrated competency in business writing, banking procedures, and risk management
- Proven track record of building customer loyalty and delivering exceptional service
Also Apply For: Capitec Bank Learnership 2024
At Nedbank, we value diversity and inclusivity.
For inquiries and further information, please reach out to the Nedbank Recruiting Team at +27 860 555 566. Join us and be a catalyst for transformative change in the world of insurance! Nedbank Client Service Consultant
