ACSA Passenger Info Agents 2025. An exciting career opportunity has opened at King Shaka International Airport for an experienced and dynamic Passenger Information Agent within the Operations Management division. ACSA Passenger Info Agents 2025 This role is perfect for an individual passionate about customer service and operational excellence, eager to contribute to one of South Africa’s premier airports.
Key Responsibilities
The successful candidate will report directly to the Supervisor of Passenger Services and will play a pivotal role in enhancing the passenger experience. ACSA Passenger Info Agents 2025 Responsibilities include, but are not limited to:
- Customer Needs Management: Actively identifying, addressing, and escalating customer concerns in a timely and effective manner to ensure a seamless passenger journey.
- Flight Information Announcements: Delivering clear, accurate, and timely flight information announcements to keep passengers informed and reduce travel-related stress.
- Stakeholder Support: Collaborating with internal and external stakeholders to achieve shared objectives and uphold the airport’s reputation for operational excellence.
- Customer Care Initiatives: Participating in innovative customer care projects and initiatives aimed at improving service delivery and passenger satisfaction.
- Relationship Building: Establishing and maintaining productive relationships with diverse internal teams and external partners to support organizational goals.
- Data Capture and Analysis: Accurately capturing operational data for analysis and trending purposes to drive continuous improvement.
- System Issue Management: Identifying and escalating system-related errors to the appropriate teams for resolution.
- Performance Monitoring: Escalating repeated operational non-compliance issues to ensure adherence to required standards and support team effectiveness.
Technical Skills and Experience
Candidates must meet the following requirements to be considered for this role:
- Educational Qualifications: A National Senior Certificate (Grade 12) is mandatory.
- Experience: A minimum of 1-3 years of operational experience in a similar role is highly recommended.
- Technical Proficiency: Basic knowledge of Microsoft Office applications is essential.
Key Competencies
To excel in this role, candidates should demonstrate the following competencies:
- Achiever Mindset: A results-driven attitude with a commitment to exceeding expectations.
- Diplomacy: The ability to navigate diverse stakeholder relationships with tact and professionalism.
- Conflict Management: Proficient in managing and resolving disputes effectively.
- Planning and Organizing: Strong organizational skills to manage multiple priorities simultaneously.
- Problem-Solving Skills: A proactive approach to identifying and resolving challenges.
- Communication Excellence: Superior verbal and written communication skills to interact effectively with passengers and stakeholders. ACSA Passenger Info Agents 2025
- Action-Oriented: A readiness to take initiative and respond swiftly to operational demands.
- Airport Operations Knowledge: Familiarity with airport operations and procedures is highly advantageous.
Application Process
To apply for this incredible opportunity, interested candidates are invited to submit their applications online by January 2025.
Additional Requirements
- Shortlisted candidates will be required to present valid proof of their qualifications.
- Selected applicants must obtain Top Security Clearance within three months of appointment to comply with operational requirements.
Employment Equity
Airports Company South Africa (ACSA) is an equal opportunity employer committed to diversity and inclusion. All positions will be filled in line with ACSA’s values, ACSA Passenger Info Agents 2025 Employment Equity Policy, and Plan.
If you have not received feedback within 30 days of submitting your application, please consider your application unsuccessful.
About Airports Company South Africa (ACSA)
Airports Company South Africa Limited (ACSA) is a leading South African airport management company, with a majority state ownership of 94.6%. Established in 1993, ACSA Passenger Info Agents 2025 ACSA operates nine major airports across the country, including the world-class King Shaka International Airport. Headquartered at Aviation Park, Western Precinct Building at O.R. Tambo International Airport in Kempton Park, Gauteng, ACSA is renowned for its innovative approach to airport management, operational efficiency, and customer-centric services. ACSA Passenger Info Agents 2025 Joining ACSA means becoming part of a team dedicated to connecting South Africa to the world while upholding the highest standards of excellence.
This is your chance to be part of a thriving and dynamic team where your skills and passion for customer service can make a significant impact. Apply now to embark on an exciting journey with King Shaka International Airport and ACSA.
