Job Description
As a key team member, you will deliver excellent service to customers by promptly addressing their needs and processing their requests efficiently. Your role involves not just achieving personal targets but also building and nurturing strong relationships with both internal and external stakeholders.
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Key Responsibilities
- Customer Service: Provide exceptional service by understanding customer needs, promptly serving them, and processing requests.
- Personal Performance: Achieve individual targets through personal effort and skill.
- Relationship Building: Develop and maintain strong relationships with stakeholders.
- Growth and Profitability: Drive significant growth and profitability while managing costs within the approved budget.
- Cost Management: Monitor and control expenses to achieve cost efficiencies.
- Exceed Customer Expectations: Deliver proactive, innovative, and appropriate solutions to exceed customer expectations.
- Portfolio Management: Manage existing clients, grow the portfolio by generating leads, and make contact with potential clients.
- Customer Query Resolution: Address all customer queries efficiently within agreed timelines.
- Product Knowledge: Maintain expert knowledge of products, pricing, application procedures, and timelines to drive and achieve sales targets.
- Cross-Selling: Maximize cross-sell opportunities to strengthen client relationships.
- Professional Communication: Prepare and ensure all business communications are of a professional standard.
- Client Interaction: Ensure all client communications are professional, resulting in positive feedback and compliments.
- Client Investigations: Meet investigation deadlines and keep clients informed throughout the process.
- Administrative Efficiency: Provide efficient administrative services through careful planning, timely reporting, and updating all related information.
- Governance and Compliance: Comply with governance, legislative, and audit requirements.
- Sales Efficiency: Track, control, and influence sales activities to increase efficiencies.
- CRM Management: Record all client interactions and feedback accurately in the CRM system.
- Business Intelligence: Improve business decisions by providing accurate and reliable business intelligence through trend analysis and data interpretation.
- Personal Development: Actively manage your own development to increase competencies.
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Application Details
- Closing Date: 18 September 2024
Note: All appointments will be made in alignment with FirstRand Group’s Employment Equity plan. The Bank is committed to the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless disclosure is legally required.
