1. Cashier
Deliver exceptional customer service by efficiently and accurately processing transactions at the Point of Sale (POS) in alignment with company standards.
Key Responsibilities:
- Customer Service Excellence:
- Provide outstanding customer service by processing orders promptly and following standard operating procedures (SOPs).
- Maintain Service Speed:
- Ensure quick and efficient service, minimizing wait times for customers.
- Accurate Payment Processing:
- Handle various payment methods with precision, adhering to established SOPs.
- Promote Sales and Offers:
- Inform customers of current promotions, and actively encourage sales through upselling and suggestive selling techniques.
- Maximize Sales:
- Enhance transaction value by using effective upselling strategies.
- Maintain Cleanliness and Hygiene:
- Keep the counter service areas clean and hygienic, in strict accordance with SOPs.
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- Stock Management:
- Ensure Front-of-House (FOH) stock is managed and maintained according to SOPs.
Requirements:
- Educational Background:
- Preferred: National Senior Certificate.
- Required: Senior Certificate.
- Skills:
- Literacy: Strong reading and writing skills.
- Numeracy: Well-developed mathematical skills.
- Experience:
- At least one year of experience as a retail cashier, preferably within a Quick Service Restaurant (QSR) environment.
2. Prepper
Ensure that all food is meticulously prepared and presented in accordance with Pedro’s Standard Operating Procedures (SOP).
Key Responsibilities:
- Order Accuracy:
- Read and interpret orders precisely to ensure correct preparation.
- Service Efficiency:
- Maintain a high standard of speed in food preparation, ensuring timely service.
- Food Safety Compliance:
- Adhere strictly to food safety standards as outlined in the SOP.
- Hygiene and Cleanliness:
- Uphold cleanliness and hygiene in the Back of House (BOH) in line with SOP guidelines.
- Order Precision:
- Guarantee that every order is prepared with exactness, meeting customer expectations.
- Stock Management:
- Manage and maintain BOH stock levels according to SOP.
Requirements:
- Customer Service Orientation:
- A strong focus on delivering excellent customer service.
- Communication Skills:
- Effective verbal communication abilities.
- Educational Background:
- Preferred: National Senior Certificate.
- Required: Senior Certificate.
- Core Skills:
- Well-developed numeracy and literacy skills.
- Experience:
- 6 months to 1 year of experience as a kitchen prepper.
3. Griller
To ensure that quality products are received and prepared for customers according to SOP.
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DUTIES AND RESPONSIBILITIES:
- Maintain cleanliness and hygiene standards according to SOP
- Maintain food safety standards according to SOP
- Prepare menu items according to SOP whilst maintaining speed of service
- Provide great customer service
REQUIREMENTS:
- Restaurant and Fast-Food Service experience, minimum 1-year related experience required
- Customer Service
- Good Verbal Communication Skills
- National Senior Certificate
4. Waitron/Waiter
To deliver exceptional customer service
DUTIES AND RESPONSIBILITIES:
1. Able to stand for long periods of time
2. Able to lift, carry and move stock items and equipment
3. Great Customer Service
4. Able to work in a fast-paced environment
5. Good eyesight
REQUIREMENTS:
1. Grade 10 required
2. National Senior Certificate (preferred)
3. Well-developed Literacy skills
4. Well-developed Numeracy skills
5. One year’s experience as a waiter
5. Warehouse Clerk
DUTIES & RESPONSIBILITIES:
- INVENTORY MANAGEMENT:
- Keep accurate records of all incoming and outgoing products.
- Monitor stock levels and report discrepancies to ensure that inventory remains accurate and up-to-date.
- ORDER FULFILMENT:
- Pick, pack, and prepare products for orders.
- Ensure that orders are accurately fulfilled and that products meet quality standards before dispatch.
REQUIREMENTS:
- Detail-oriented and organized.
- Must be proficient with Excel.
- Good communication skills.
6. Driver
DUTIES & RESPONSIBILITIES:
- Responsible for the delivery of goods safely from one destination to another, within the required time frame.
- Comply with the times and procedures, regulations, and correct use of resources.
- Responsible for the vehicle – safe handling/operating of the vehicle.
- Day-to-day inspection of the vehicle and reporting of all faults and serious mechanical problems to the appropriate personnel.
- Completing vehicle inspection sheets and refueling of vehicles.
- Checking the truck list and following the route to the destination.
- Checking the truck and load before going out on the road.
REQUIREMENTS:
- Must have 5 years of experience within the industry working as a Driver.
- Must have a valid code 14 driver’s license.
- A valid PDP is required.
- An RSA ID is required.
- Must have completed Matric.
- Must be comfortable with working day or night shifts.
- Must be flexible, punctual, and reliable.
- Must have good communication and interpersonal skills.