Elevate Your Career with a Leading Role in Home Affairs Services
Are you ready to make a significant impact within the realm of Public Administration and Civic Services? We are seeking highly skilled and motivated individuals to take on a pivotal supervisory role within our Mobile Offices. This is your opportunity to lead, innovate, and drive excellence in service delivery across various regions.
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Educational Qualifications:
- A relevant undergraduate qualification in Public Administration, Public Management, Business Administration, Administrative Management, Operations, Human Resources, or Business Management (NQF Level 6) is required.
- An NQF Level 7 qualification (e.g., Bachelor of Administration, Business Administration, B-Tech, Advanced Diploma in Public Administration or Business Management, or Bachelor of Arts with majors in Industrial Psychology and Public Administration) will be a distinct advantage.
Professional Experience:
- A minimum of one year of clerical experience is required.
- Previous experience in client/customer service will be highly regarded.
Key Knowledge Areas:
- Thorough understanding of Batho Pele Principles
- Familiarity with Public Service Regulations
- In-depth knowledge of Departmental Legislation and Prescripts (Civic Services)
- Comprehensive understanding of the Human Resource Regulatory Framework
- Proficiency in Civic Services Operations and Prescripts
Core Skills and Competencies:
- Exceptional communication and interpersonal skills
- Strong time management abilities
- Advanced problem-solving capabilities
- Expertise in planning and organizing
- Effective supervisory skills
- Competency in basic report writing
- Basic computer literacy
Additional Requirements:
- Extensive travel is required for this role.
- Possession of a valid driver’s license (Code 10) and a valid Professional Driving Permit (PDP) is mandatory.
Primary Responsibilities:
- Lead and manage the daily operations of Civic Services functions within Mobile Offices, overseeing processes such as Identity Document, Birth, Marriage, Death (BMD), and Passport applications.
- Supervise and ensure smooth operations across multiple service points.
- Manage client queues and streamline daily operations for maximum efficiency.
- Oversee the maintenance and inspection of Mobile Offices, ensuring safety and operational readiness.
- Implement robust risk management and compliance practices.
- Facilitate exceptional client services at various service points.
- Operate specialized equipment in both front and back offices.
- Drive the mobile unit to designated service points, ensuring timely and efficient setup.
- Provide assistance to clients, including those with disabilities, in accessing and departing the mobile units.
- Foster and maintain productive relationships with internal and external stakeholders.
- Ensure full compliance with Civic Services frameworks.
- Supervise and manage both human and physical resources within the unit.
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Enquiries: For further details or inquiries, please contact the respective regional representatives:
- Eastern Cape: Mr. S Mapukata, Tel No: (043) 604 6418
- Gauteng: Mr. P Mlangeni, Tel No: (011) 242 9039
- KwaZulu-Natal: Ms. N Tshezi, Tel No: (033) 845 5003
- Limpopo: Mr. J Kgole, Tel No: (015) 287 2802
- Mpumalanga: Ms. N Dlangisa, Tel No: (013) 752 2504
- Northern Cape: Ms. S Botha, Tel No: (053) 807 6700
- Western Cape: Mr. M Pienaar, Tel No: (021) 488 1409
Step into a role where you can lead with purpose, drive innovation, and contribute to the success of our nation’s Civic Services. Apply today and take the first step toward a rewarding and impactful career!
