Job Opportunity: Customer Service Agent at FlySafair

Reporting To: Manager: Base Airport

FlySafair is seeking a Customer Service Agent to join our team at International Airport. If you have a passion for aviation and delivering exceptional customer service, we encourage you to apply.

Apply For: Blue Ribbon Bakery General Workers X50

Key Responsibilities:

• Assist passengers with ticket sales, bookings, and flight changes, including explaining rules, terms, conditions, regulations, and procedures.
• Provide support during flight disruptions and cancellations.
• Handle and safeguard confidential information.
• Address complaints professionally and promptly.
• Escalate any issues to the Supervisor on duty.
• Maintain a high level of customer service at all times.

Requirements:

• Grade 12 qualification.
• Experience in airport operations and ticket sales within the aviation industry.
• Availability to work weekends, public holidays, flexible hours, and shifts as required.
• Proficiency in computer applications, including Word, Excel, and Outlook.
• Excellent customer service skills.
• Strong written and verbal communication skills in English, including phone etiquette.
• Effective conflict resolution skills.

Personal Attributes:

• Punctual and reliable.
• High degree of patience and assertiveness.
• Trustworthy and professional, capable of handling confidential information.
• Excellent time management skills.
• Ability to work well under pressure.
• Customer-focused and service-oriented.

Apply For: Dept Of Employment And Labour 235 Posts

Application Guidelines:

• Applications must be submitted through the designated careers portal. No external email applications will be accepted.
• If no feedback is provided within two weeks from the closing date, please consider your application unsuccessful.
• FlySafair reserves the right not to proceed with this vacancy and to appoint selected candidates based on operational requirements.
• Reference Number: JHB000902
• Preference will be given to members of under-represented designated groups.

For more information, please contact: Nomsa Qobose

Join FlySafair and be part of a team committed to delivering outstanding customer experiences in the aviation industry!

Apply Now