Customer Service Agents

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The main purpose is to execute the business processes effectively and efficiently and to achieve personal performance targets. To meet and exceed our customer expectations by dealing with queries, concerns and complaints in a friendly, facilitative and flexible manner. To proactively manage all customer contact and ensure the service levels are achieved.
Minimum Requirements...

1 year customer service experience
Call centre experience advantageous
Ability to speak vernacular advantageous

Job Specification...

To provide customers with accurate, relevant and useful information.
To resolve all queries as the first point of contact.
To update all records and contact history and ensure data accuracy and integrity.
Awareness of work surrondings in order to achieve departmental goals and KPIs.
Ability to work in a team environment as well as independently.
Ability to capture data for analytical reporting.
Ability to manage and take responsibility for own time, workload and personal development.
Quality of calls to be reviewed for training purposes.
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Posted on : 06/07/2017, #, Edit

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