Call Centre Agents

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Retention Consultant

Drive client retention and ensure retention targets are met by ensuring client satisfaction for

Basic Function

Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, upselling, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key; with focus on Customer Satisfaction and quality of transactions.

Experience Required

A minimum of 2 years’ experience in the following industries:






Skills Required

Good communication & listening skills

Intermediate computer skills

Problem solving skills

Analytical ability

Sales skills

Behavioral Competencies

Target driven

High level of Emotional Resilience

Good interpersonal relations

Negotiation skills

Quick decision-making skills

Ad Visible Until: 12 May 2017
Ref: CPT000395/VL

Posted on : 07/05/2017, #, Edit

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